Privacy Policy

1. Privacy Policy Overview

At Golden River Fold, we are committed to protecting your privacy and handling your personal information in a transparent and responsible way. This Privacy Policy outlines how we manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply to us.

Our restaurant is designed as a creative, social space where premium dining meets friendly, offline poker evenings for entertainment only. While we focus on hospitality rather than gambling, we may need to collect certain personal details so we can confirm reservations, host private events, support safe visits to our venue, and respond to your questions.

By using our website at https://goldenriverfold.com, making a booking, attending our events, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

The type of personal information we collect depends on how you interact with Golden River Fold. We aim to collect only what we reasonably need to operate our restaurant, offline poker evenings and related services.

2.1 Information you provide directly

When you engage with us, you may choose to provide the following information:

• Identity details such as your name, preferred title and, where relevant, your company or organisation
• Contact details such as email address, phone number and preferred contact method
• Reservation information including booking date and time, party size, seating preferences and special occasions
• Event and poker night details, for example group booking information, event type (such as corporate dinner or birthday), and any non-gambling entertainment preferences
• Dietary requirements and food-related preferences, including allergies, intolerances and accessibility needs you choose to share with us
• Payment-related information, such as partial card details or billing contact details, when you make a deposit or pre-payment via our booking partners (payment processing is typically handled by third-party providers)
• Correspondence contents and feedback, such as messages sent via our contact or enquiry forms, email communications, reviews or testimonials you provide directly to us

2.2 Information collected automatically

When you visit our website, we may automatically collect certain technical and usage information, such as:

• Device and browser information, including IP address, browser type and version, operating system and device type
• Usage data such as pages viewed, time spent on pages, navigation paths, referring URLs and approximate location data derived from your IP address
• Cookie and tracking data, including identifiers linked to your browser or device that help us understand how visitors interact with our pages

This information is typically collected through cookies and similar technologies, as described in the “Cookies & Tracking Technologies” section below.

2.3 Information from third parties

In some cases, we may receive personal information about you from third parties, for example:

• Reservation platforms or booking partners that you use to reserve a table or event with Golden River Fold
• Event organisers or corporate contacts making group bookings on your behalf
• Social media platforms if you choose to interact with our profiles or tag us in public posts

We handle this information in line with this Privacy Policy and any additional disclosures provided to you at the point of collection.

3. How We Use Your Information

We use the personal information we collect for purposes that are reasonably necessary to operate our restaurant, host social offline poker nights, and maintain a secure and welcoming environment.

3.1 Core service and hospitality purposes

• Processing and managing table reservations and group bookings, including confirmations, reminders and updates
• Organising private events, team dinners and offline poker evenings that are strictly for entertainment and do not involve gambling or real-money prizes
• Accommodating dietary requirements, accessibility needs and seating preferences to improve your dining experience
• Responding to your enquiries, feedback and requests submitted via our contact forms, email or phone

3.2 Website, service and experience improvement

• Monitoring website performance, usage trends and visitor behaviour to maintain and enhance usability, accessibility and content relevance
• Improving our menus, service offerings and event formats based on aggregated visitor and guest feedback
• Maintaining the security and integrity of our website, internal systems and booking processes

3.3 Legal, safety and administrative purposes

• Complying with our legal obligations under Australian law, including record-keeping and consumer protection requirements
• Assisting with the prevention, detection and investigation of fraud, misuse or security incidents
• Handling complaints, resolving disputes and enforcing our Terms and Conditions

Where required by law, we will rely on a valid legal basis for processing your information, such as your consent, our legitimate interests in running a hospitality venue, or the need to perform a contract with you.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to support core functionality, enhance your browsing experience and help us understand how visitors interact with our pages.

4.1 What are cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your browser over time, remember certain preferences and collect information about how you use the site.

4.2 Types of cookies we may use

• Essential cookies: Required for the site to function correctly, for example to support secure browsing and basic navigation.
• Performance and analytics cookies: Help us measure traffic, understand which pages are most popular and improve the design and content of our website.
• Functionality cookies: Allow us to remember certain preferences, such as language or previously selected options, to provide a smoother experience.

4.3 Managing cookie preferences

You can manage or disable cookies at any time by adjusting your browser settings. Please note that blocking certain cookies may affect the functionality or performance of our website. For more details on our use of cookies, including specific categories and controls, please refer to our dedicated Cookie Policy.

5. Data Sharing & Disclosure

We do not sell your personal information. We may share your information with third parties only where necessary for the purposes described in this Privacy Policy, or where we are legally required to do so.

5.1 Service providers and partners

We may share personal information with carefully selected third-party service providers that support our operations, such as:

• Reservation and booking platforms facilitating online table or event bookings
• Payment processors handling secure deposits or pre-payments for bookings
• Website hosting, analytics and IT support providers helping us maintain and improve our site and internal systems
• Event partners or suppliers assisting with the delivery of private functions or entertainment experiences, excluding any form of gambling services

These third parties are only authorised to use your information as needed to provide their services to us and are expected to handle it in accordance with applicable privacy laws.

5.2 Legal and safety disclosures

We may disclose your personal information where we reasonably believe it is necessary to:

• Comply with applicable laws, regulations, court orders or law enforcement requests
• Protect the rights, property or safety of Golden River Fold, our guests, team members or the public
• Detect, prevent or respond to potential fraud, misuse or security incidents

5.3 Business changes

In the unlikely event of a business restructuring, merger, acquisition or asset transfer related to Golden River Fold, personal information may be transferred as part of that process, subject to appropriate confidentiality protections and legal requirements.

6. Data Security Measures

We take reasonable technical and organisational measures to protect the personal information we hold from misuse, interference and loss, as well as unauthorised access, modification or disclosure.

6.1 Technical safeguards

• Use of secure connections (HTTPS) for our website to help protect data in transit
• Access controls and authentication measures for internal systems that store or process personal information
• Regular updates and maintenance of our website platform and supporting infrastructure

6.2 Organisational practices

• Limiting access to personal information to team members and service providers who need it to perform their duties
• Encouraging privacy-aware practices among staff involved in reservations, events and guest communications
• Reviewing our privacy and security practices from time to time to align with legal and industry expectations

While we strive to protect your information, no method of transmission or storage is completely secure. If we become aware of a data breach that is likely to result in serious harm, we will take appropriate steps in accordance with applicable Australian laws, which may include notifying you and relevant regulators.

7. User Rights & Choices

Depending on how you interact with Golden River Fold and the laws that apply, you may have certain rights regarding your personal information.

7.1 Access and correction

You may request access to the personal information we hold about you and ask us to correct any information that is inaccurate, incomplete or out of date. We will respond to such requests within a reasonable timeframe and in accordance with applicable law.

7.2 Deletion and restriction

In some circumstances, you may request that we delete certain personal information or limit how we use it. We will consider these requests in line with our legal obligations, operational needs and legitimate interests (for example, where we are required to retain certain records for legal or accounting purposes).

7.3 Marketing and communication preferences

If we send you optional marketing or event-related communications, you may opt out at any time by following the instructions within the communication or by contacting us using the details below. We may still send you essential service messages, such as booking confirmations and important updates relating to your reservations or events.

7.4 Exercising your rights

To exercise any of these rights, please refer to the “Contact & Enquiries” section of this Privacy Policy. We may need to verify your identity before processing certain requests to help protect your privacy and security.

8. International Data Transfers

Golden River Fold is based in Australia and primarily processes personal information within Australia. However, some of our third-party service providers (such as website hosting, analytics or booking platforms) may store or process data on servers located outside Australia.

Where your personal information is transferred to or stored in another country, we take reasonable steps to ensure that appropriate safeguards are in place, consistent with Australian privacy requirements. This may include using providers in countries that have comparable data protection laws or implementing contractual protections designed to help safeguard your information.

9. Children’s Privacy

Golden River Fold welcomes families and guests of all ages to our restaurant; however, our website and online services are primarily directed at adults responsible for making reservations and event bookings.

We do not knowingly collect personal information from children under 16 years of age without the consent of a parent or legal guardian. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us using the details in the “Contact & Enquiries” section so we can review and, where appropriate, delete the information.

Our offline poker nights are designed as social entertainment experiences and are not gambling activities. Attendance may be subject to age or supervision requirements in line with our venue policies and applicable laws.

10. Policy Updates & Notifications

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements or other operational reasons.

10.1 How we will notify you

When we make material changes to this Privacy Policy, we will update the “Last updated” date at the top of this page and may provide additional notice on our website (for example, via a banner or pop-up) or, where appropriate, via direct communication.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information. Your continued use of our website or services after an update indicates that you have read and understood the revised policy.

11. Contact & Enquiries

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, you can contact Golden River Fold using the details provided on our Contact Us page.

You may contact us to:

• Request access to or correction of your personal information
• Ask questions about how your data is collected, used, disclosed or stored
• Update your communication preferences or withdraw optional consents
• Raise a concern or lodge a complaint about privacy or data protection

If you are not satisfied with our response to a privacy complaint, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant regulator. Information on how to lodge a complaint with the OAIC is available at https://www.oaic.gov.au.

Offline poker nights at Golden River Fold are organised exclusively for social entertainment. All games are played without real-money gambling, betting or cash prizes, and we do not promote online poker, sports betting or any gambling services.